Frequently Asked Questions
What is the Collector Cave’s Return and Exchange Policy?
Unopened items: We are happy to assist you with returning and exchanging unopened items. This includes unopened case sales. If a case has been opened, it cannot be returned. Any unopened new or vintage item must be returned within 14 days of the delivered shipping date. Any loose item must be returned within 7 days of the delivered shipping date. This date is based on the shipping status being marked delivered by the courier, not the date of order placement or payment. NYCollector Cave will refund you the entire purchase price of any unopened new or vintage item (shipping fees to and from NYCollector Cave will not be refunded). Refunds will be issued after we have received the item, in the form of store credit or the original method of payment. Items must be packed inside a shipping box with sufficient protection. If the product is not in original condition, the refund will be LESS. Any vintage or loose item will be refunded as store credit only. All comic books that are CGC graded are final sales and not refundable (These comics are meant to be kept in the plastic case and have been graded by professionals, should a customer open the plastic casing there is nothing we can do.). All Clearance sales are not returnable. If a Pre-order is not cancelled at least 14 days before the individual items release date it is non refundable. Customer Service must be contacted before returning any items; E-mail us at: Collectorcave@gmail.com
Opened Items: Opened items or any products that have had the factory seal removed, or where there is clear evidence the product packaging has been opened or tampered with, will not be refunded.
Defective items: If you receive any item that has a manufacturer's defect we are happy to exchange it. Please contact us within 30 days of receiving your order. This date is based on the shipping status being marked delivered by courier, not the date of order placement or payment. NYCollector Cave will cover all shipping fees to and from our warehouse on defective items. Shipping fees for international customers will be refunded in the form of store credit only. Defective items may only be exchanged for the same item. If we no longer have an item in stock we will issue a refund in the original method of payment. Vintage items no longer in stock will be issued a refund in store credit. This excludes all comic book and loose items.
We are NOT able to accept any figure(s) or item(s) that have been disassembled or modified in any way, due to the overall quality and integrity being compromised.
Please note that this return policy applies only to items you have received.